Shipping & Returns
Thanks for shopping at Handles & More. If you are not entirely satisfied with your purchase, we're here to help.
Free shipping on orders of $200 or more on Cabinet Pulls & Knobs for standard ground in Canada & the U.S. Shipping surcharges still apply. Use discount code FREESHIP at the checkout
We ship orders, upon receiving the products, within 2-3 business days and will email tracking information to our customers upon delivery being scheduled. Shipping and duty fees are nonrefundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns & Refunds
You have 14 calendar days to return an item from the date you were notified that your order is ready or from the day your shipment is estimated to arrive. To be eligible for a return, your item must be unused, in the original packaging and in the same condition as it was at the time of your purchase. Proof of purchase is required and the cost of shipping falls on the purchaser.
We will notify you of the status of your refund after inspecting the item. Restocking fees may apply and will be deducted from your refund if applicable. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 2-3 business days, depending on your card issuer's policies.
Restocking fees for special order items are nonrefundable. You will be responsible for paying for any restocking fees that apply if the item you are returning is a special order. Generally, this is between 25%-35% of your cost, depending on the vendor. If you receive a refund, the cost of restocking your item will be deducted from your refund.
If you have any questions on shipping or returns, email us at [email protected] or give us a call at +1 (403) 313-3163, Monday-Friday between 8:00 am and 4:30 pm (MST) and someone from our team will be more than happy to help.